[vc_row][vc_column][vc_column_text]We hope you love your NOK wear but we understand that sometimes buying garments online may be risky.
To solve this issue, NOK offers a store credit for full priced items or a full refund if it is returned within 7 days after the item was received.
Please note:
*Please check Faulty Item conditions.
Store credit or Full Refund
To be eligible for a store credit or full refund, your item must be:
Please first notify us of your return at returns@nokfitwear.com including your full name, order number, reason why the item is being returned and then post to:
NOK CONFECÇÕES LTDA
AVENIDA MARECHAL FLORIANO PEIXOTO, 6848.
SALA 03.
Curitiba – PR
ZIPCODE: 81670-000
Brazil
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment or a store credit if the buyer wishes, within a certain amount of days. Cost of return shipping is not covered by NOK.
Faulty items
Received a faulty item? Please contact us via shop@nokfitwear.com within 7 days after receiving your item with photos or video clearly illustrating the problem. You are eligible to receive a full refund for your item, if it is:
NOK team will process your request and contact you with the next steps for returning your item.
The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you’re happy with. For example we may arrange one or a combination of the following:
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