We hope you love your NOK wear but we understand that sometimes buying garments online may be risky.

To solve this issue, NOK offers a store credit for full priced items or a full refund if it is returned within 7 days after the item was received.

Please note:

• The cost of return shipping is not covered by NOK and it is under the responsibility of the buyer to ship to NOK, unless your item is faulty*.

*Please check Faulty Item conditions.

• Custom-made products, with printing, embroidery or any other repairs made according to the wishes of the buyer cannot be returned or exchanged.

Store credit or Full Refund

To be eligible for a store credit or full refund, your item must be:

• Unused and in the same condition that you received it
• In its original packaging with an enclosed copy of the original invoice
• Returned within 7 days after it was received
• Bought at full retail price
• Store credits cannot be transferred to another person or account
• Store credit will be in American dollars

Please first notify us of your return at [email protected] including your full name, order number, reason why the item is being returned and then post to:

NOK CONFECÇÕES LTDA
AVENIDA MARECHAL FLORIANO PEIXOTO, 6848.
SALA 03.
Curitiba – PR
ZIPCODE: 81670-000
Brazil

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment or a store credit if the buyer wishes, within a certain amount of days. Cost of return shipping is not covered by NOK.

Faulty items

Received a faulty item? Please contact us via [email protected] within 7 days after receiving your item with photos or video clearly illustrating the problem. You are eligible to receive a full refund for your item, if it is:

• Faulty at the manufacturer’s fault
• Unused and in the same condition that you received it
• It must also be in the original packaging.

NOK team will process your request and contact you with the next steps for returning your item.

The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you’re happy with. For example we may arrange one or a combination of the following:

• Replace the product (subject to availability)
• Offer you an alternative product
• Offer a full store credit voucher or refund